Help Center

Questions about your order

Order and delivery

When can I expect my order?

The expected delivery time has passed, where does my order go ?!

I miss a number of products in my order, how is that possible?

What are the shipping costs?

Return Policy

I am not satisfied with my order, can I return it?

I want to return an item, what should I do?

Track and Trace

Where can I find my Track and Trace code?

The Track and Trace code does not indicate any information, how is this possible?

The information from Track and Trace code may lag slightly until the package is close to the delivery address. As a result, it may take a few days for the location of the package to become visible.

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